Privacy Policy

Menaal International (Pvt) Ltd. (“we”, “our”, or “us”) is a premier, IATA-recognized travel management company committed to protecting your privacy. This Privacy Policy details how we collect, use, process, and safeguard the personal data of our customers, corporate clients, and website visitors. By utilizing our 24/7/365 booking platforms, global customer service centers, or website, you consent to the data practices described in this policy.

1. Information We Collect and Why

To secure the lowest global travel rates via our GDS infrastructures (including Galileo and Abacus) and coordinate with over 100,000 airport, airline, and hotel networks worldwide, we must process certain personal details.

A. Voluntarily Provided Data

• Identity & Travel Information: Full legal names, dates of birth, passport numbers, nationalities, and visa information required by airlines, consulates, and lodging vendors.
• Contact Details: Email addresses, physical addresses, and telephone numbers to manage itinerary alerts and issue booking vouchers.
• Corporate Travel Markers: Department codes, billing identifiers, and employee numbers required for corporate expense consolidation.

B. Website Interactions, Media, and Comments

• Comments: When visitors leave comments on our website, we collect the details displayed in the comments form, alongside the visitor’s IP address and browser user agent string to prevent unauthorized spam. An anonymized string generated from your email address (a hash) may be shared with the Gravatar service to verify use. The Gravatar privacy policy can be reviewed at https://automattic.com/privacy/. Following comment approval, your profile photo is visible publicly within the comment thread.
• Media Uploads: If you upload imagery to our website, you should avoid uploading media with embedded location tags (EXIF GPS). Visitors to our site can download and extract any associated location metadata from these images.

2. Cookies Policy

We deploy system cookies to optimize your user experience, retain interface preferences, and secure data transitions.

• Comment Processing: If you leave a comment on our site, you may opt-in to saving your name, email address, and website tracking parameters in cookies. These exist solely for your convenience so you do not have to re-enter information during subsequent interactions. These cookies persist for one year.
• Session Access: If you access our login portal, we establish a temporary cookie to verify if your current browser configuration accepts cookies. This tracker contains zero personal data and is automatically discarded when the browser session closes.
• Account Login Vouchers: Upon secure logging in, our systems establish multi-layered cookies to save your authentication data and screen presentation options. Authentication cookies persist for two days, while general interface options persist for one year. Selecting the “Remember Me” token extends account persistence to two weeks. Logging out clears these verification cookies immediately.
• Content Management Tracking: If you modify or publish a localized article, a minor incremental cookie is stored within your browser. This index holds zero personal data, simply marking the explicit post ID of the article edited, and expires after 24 hours.

3. Embedded Content From External Platforms

Articles or itinerary sections on this website may feature embedded elements (e.g., videos, map locations, real-time airline updates, etc.). Embedded content from other websites behaves in the exact same manner as if the visitor directly accessed the external platform’s server.

These standalone networks may independently collect metrics regarding your device, run localized cookies, embed extra third-party behavioral tracking codes, and evaluate your explicit interactions with the embedded content—particularly if you maintain an active account with that explicit network.

4. Who We Share Your Data With

We never sell or trade your data to third-party marketing firms. For operational safety and fulfillment, your parameters are distributed to:

• Fulfillment Vendors: Commercial airlines, hotel systems, car rental providers, and cruise lines to solidify your reserved inventory.
• Regulatory & Administrative Triggers: Global immigration portals (such as Saudi Arabia’s Nusuk or standard electronic visa systems), safety verification services, and security desks.
• System Operations: For account management, if you execute a temporary password reset, your unique IP address will be embedded directly within the administrative reset email.
• Spam Prevention: Visitor feedback forms may be cross-checked via automated spam detection networks.

5. Financial Protection and Global Compliance

For your financial security, holidays containing international air travel arranged through our systems are fully protected by national civil aviation bodies and our integrated regulatory compliance frameworks. We protect your records against digital vulnerabilities through industry-standard encryption, firewalls, and strict corporate data access limitations.

6. Data Retention Protocols

• Public Interactions: If you post a public comment, the comment string and corresponding metadata are retained indefinitely. This allows us to track, verify, and approve secondary follow-up comments seamlessly without filtering them through manual moderation queues.
• Profile Registrations: For users who create an active account on our travel platform, we store the explicit personal identifiers provided within their dedicated user profile interface. All profile users retain full visibility to inspect, adjust, or delete their target personal information at any time (with the exception of their primary system username). Platform administrators retain complete authorization to inspect and modify that data for customer support.

7. Your Personal Data Rights

If you possess a registered travel profile on this site or have interacted with our digital communication forms, you retain full rights to request an exported document file outlining the aggregated personal data variables we retain on file—including all elements you submitted to our agents. You may also submit a formal request demanding that we erase all personal data markers we hold. This right does not extend to any data strings we are legally required to retain for ongoing administrative frameworks, active financial audits, national security checks, or statutory legal preservation laws.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changing international travel laws, technological updates, or regulatory variations. The most current version will always be accessible on our primary domain.